Privacy Policy

Our Commitment to Your Privacy

At RevPARGenius, we are committed to protecting your privacy and ensuring the security of your personal and business information. This Privacy Policy explains how we collect, use, protect, and share information when you use our hotel revenue management services, ROI calculator, consultation platform, and related business intelligence tools.

Information We Collect

Personal Information

When you use our ROI calculator, request consultations, or contact us, we may collect:

• Name and job title
• Email address and phone number
• Hotel/property name and website
• Property location and room count
• Current pricing and occupancy data
• Business goals and challenges

Business Information

To provide accurate revenue management analysis, we may collect:

• Property performance metrics
• Current pricing strategies
• Market positioning information
• Revenue goals and objectives
• Competitive landscape data

Technical Information

Our website automatically collects certain technical information including:

• IP address and browser type
• Device information and operating system
• Website usage patterns and preferences
• Referral sources and search terms
• Session duration and page views

How We Use Your Information

Service Delivery

• Provide ROI calculations and revenue analysis
• Deliver personalized consultation services
• Conduct market research and competitive analysis
• Generate custom pricing recommendations
• Create performance benchmarking reports

Communication

• Respond to inquiries and consultation requests
• Send service updates and analysis results
• Provide industry insights and best practices
• Share relevant blog content and resources
• Follow up on consultation recommendations

Service Improvement

• Enhance our ROI calculator accuracy
• Improve consultation methodologies
• Develop better market analysis tools
• Create more relevant content and resources
• Optimize website performance and user experience

Information Sharing and Disclosure

We may share information only in the following limited circumstances:

Service Providers

We work with trusted third-party service providers who assist us in:

• Website hosting and technical infrastructure
• Email communication and customer relationship management
• Data analytics and market research (anonymized data only)
• Payment processing for consultation services

Legal Requirements

We may disclose information when required by law, such as:

• Compliance with legal process or court orders
• Protection of our rights and property
• Investigation of fraud or security issues
• Protection of user safety and security

Data Security and Protection

We implement comprehensive security measures to protect your information:

Technical Safeguards

• SSL encryption for all data transmission
• Secure database storage with access controls
• Regular security audits and vulnerability testing
• Automated backup and disaster recovery systems
• Multi-factor authentication for admin access

Administrative Safeguards

• Limited access on a need-to-know basis
• Employee confidentiality agreements
• Regular privacy and security training
• Incident response and notification procedures
• Vendor due diligence and security requirements

Your Privacy Rights

You have the following rights regarding your personal information:

• Access: Request a copy of your personal information we hold
• Correction: Update or correct inaccurate personal information
• Deletion: Request deletion of your personal information
• Portability: Receive your data in a structured, machine-readable format
• Objection: Object to processing of your personal information
• Withdrawal: Withdraw consent for specific data processing activities

Cookies and Website Analytics

Our website uses cookies and similar technologies to:

• Remember your preferences and settings
• Analyze website traffic and user behavior
• Improve website functionality and performance
• Provide personalized content and recommendations
• Ensure website security and prevent fraud

You can control cookie settings through your browser preferences. However, disabling certain cookies may affect website functionality.

Data Retention

We retain your information for as long as necessary to:

• Provide ongoing services and support
• Comply with legal and regulatory requirements
• Resolve disputes and enforce agreements
• Improve our services and develop new features

When information is no longer needed, we securely delete or anonymize it according to our data retention schedule.

International Data Transfers

RevPARGenius operates globally to serve hotels worldwide. Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for international transfers, including:

• European Commission adequacy decisions
• Standard contractual clauses
• Binding corporate rules
• Industry-standard security measures

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will:

• Post the updated policy on our website
• Update the "Last Updated" date
• Notify you of material changes via email
• Provide a prominent notice on our website

Contact Us

Regulatory Compliance

This Privacy Policy is designed to comply with applicable privacy laws and regulations, including:

• General Data Protection Regulation (GDPR)
• California Consumer Privacy Act (CCPA)
• Personal Information Protection and Electronic Documents Act (PIPEDA)
• Australia Privacy Principles (APPs)
• Other applicable local privacy laws